FAQ and troubleshooting

Fixes to some of the most commonly occurring issues and easy ways on how to resolve them

18 articles in this collection
Written by Guy Schragger, James Riley, and Yemi

Why can't I log into Sauce?

Written by James Riley
Updated over a week ago

Why is my embed loading slowly?

Performance is an area we continue to work on, but here are a few pointers to consider as to why the embed may be running slow for you.

Written by James Riley
Updated over a week ago

Why is my product data showing incorrectly?

If your product pricing, images and product names are showing incorrectly or not at all, chances are your OG data needs attention.

Written by James Riley
Updated over a week ago

How do I authenticate for Influencer Plus?

Written by James Riley
Updated over a week ago

Connecting to your Instagram Professional account via Facebook with Sauce by Sauce

This guide shows you step by step how to authenticate your Sauce account with Facebook and your Instagram Professional account.

Written by James Riley
Updated over a week ago

Why is my Product Page Gallery not showing?

What to consider if no linked items are showing on your product page

Written by James Riley
Updated over a week ago

GDPR

Written by Yemi
Updated over a week ago

Adding Hashtags to posts within Sauce

How to add Hashtags to posts to create multiple embeds

Written by Yemi
Updated over a week ago

Can I move hotspots?

How to move product tags on images

Written by Yemi
Updated over a week ago

Instagram New Shopping Service

Shopping on Instagram - best practices.

Written by Yemi
Updated over a week ago

Can I use Sauce with my store?

Not using one of our currently supported platforms? Not to worry

Written by James Riley
Updated over a week ago

How to use Sauce with a different Instagram account?

How to switch to a different Instagram account

Written by Guy Schragger
Updated over a week ago

Why are my latest Instagram posts not showing in Sauce Profile?

Written by James Riley
Updated over a week ago

Why don't my product links show up in Instagram?

Written by Guy Schragger
Updated over a week ago

Error: You are logged into Instagram with a different account

What to do if you see this error within Sauce

Written by James Riley
Updated over a week ago

How do I access my browsers console?

The browser can help us to get a better understanding of any issues that may be affecting your Sauce embed.

Written by James Riley
Updated over a week ago

Why is my Sauce embed not showing/working incorrectly?

What to do if your Sauce embed is not showing in your website

Written by James Riley
Updated over a week ago

Integrations

Disconnecting from Instagram

How to disconnect from Instagram and cancel your Sauce account

Written by Guy Schragger
Updated over a week ago