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FAQ and troubleshooting
FAQ and troubleshooting
Fixes to some of the most commonly occurring issues and easy ways on how to resolve them
19 articles in this collection
Written by
Guy Schragger,
James Riley,
and
Yemi
Why are my images dissapearing?
Written by
James Riley
Updated over a week ago
Why is my product data showing incorrectly?
Is the pricing data showing incorrect, or missing entirely?
Written by
James Riley
Updated over a week ago
How do I authenticate for Discover?
Written by
James Riley
Updated over a week ago
Connecting to your Instagram Professional account via Facebook
This guide shows you step by step how to authenticate your SNPT account with Facebook and your Instagram Professional account.
Written by
James Riley
Updated yesterday
Why is my Product Page Gallery not showing?
What to consider if no linked items are showing on your product page
Written by
James Riley
Updated over a week ago
GDPR
Written by
Yemi
Updated over a week ago
How to refresh data within Snapppt
Keep info up to date in Snapppt as you update things on other sites.
Written by
Yemi
Updated over a week ago
Adding Hashtags to posts within Snapppt
How to add Hashtags to posts to create multiple embeds
Written by
Yemi
Updated over a week ago
Can I move hotspots?
How to move product tags on images
Written by
Yemi
Updated over a week ago
Instagram New Shopping Service
Shopping on Instagram - best practices
Written by
Yemi
Updated over a week ago
Can I use Snapppt with my store?
Not using one of our currently supported platforms? Not to worry
Written by
James Riley
Updated over a week ago
How to use SNPT with a different Instagram account?
How to switch to a different Instagram account
Written by
Guy Schragger
Updated over a week ago
How do I customise the Snapppt Embed?
Wanting to change colours, spacing or remove the branding?
Written by
James Riley
Updated over a week ago
Why are my latest Instagram posts not showing in Snapppt?
Written by
James Riley
Updated over a week ago
Why don't my product links show up in Instagram?
Written by
Guy Schragger
Updated over a week ago
Error: You are logged into Instagram with a different account
What to do if you see this error within Snapppt
Written by
James Riley
Updated over a week ago
Why is my embed not showing / working incorrectly?
What to do if your Snapppt embed is not showing in your website
Written by
James Riley
Updated over a week ago
How do I access my browsers console?
The browser can help us to get a better understanding of any issues that may be affecting your Snapppt embed.
Written by
James Riley
Updated over a week ago
Integrations
Disconnecting from Instagram
How to disconnect from Instagram and cancel your Snapppt account
Written by
Guy Schragger
Updated over a week ago