FAQ and troubleshooting

Fixes to some of the most commonly occurring issues and easy ways on how to resolve them

19 articles in this collection
Written by Guy Schragger, James Riley, and Yemi

Why are my images dissapearing?

Written by James Riley
Updated over a week ago

Why is my product data showing incorrectly?

Is the pricing data showing incorrect, or missing entirely?

Written by James Riley
Updated over a week ago

How do I authenticate for Discover?

Written by James Riley
Updated over a week ago

Connecting to your Instagram Professional account via Facebook

This guide shows you step by step how to authenticate your SNPT account with Facebook and your Instagram Professional account.

Written by James Riley
Updated yesterday

Why is my Product Page Gallery not showing?

What to consider if no linked items are showing on your product page

Written by James Riley
Updated over a week ago

GDPR

Written by Yemi
Updated over a week ago

How to refresh data within Snapppt

Keep info up to date in Snapppt as you update things on other sites.

Written by Yemi
Updated over a week ago

Adding Hashtags to posts within Snapppt

How to add Hashtags to posts to create multiple embeds

Written by Yemi
Updated over a week ago

Can I move hotspots?

How to move product tags on images

Written by Yemi
Updated over a week ago

Instagram New Shopping Service

Shopping on Instagram - best practices

Written by Yemi
Updated over a week ago

Can I use Snapppt with my store?

Not using one of our currently supported platforms? Not to worry

Written by James Riley
Updated over a week ago

How to use SNPT with a different Instagram account?

How to switch to a different Instagram account

Written by Guy Schragger
Updated over a week ago

How do I customise the Snapppt Embed?

Wanting to change colours, spacing or remove the branding?

Written by James Riley
Updated over a week ago

Why are my latest Instagram posts not showing in Snapppt?

Written by James Riley
Updated over a week ago

Why don't my product links show up in Instagram?

Written by Guy Schragger
Updated over a week ago

Error: You are logged into Instagram with a different account

What to do if you see this error within Snapppt

Written by James Riley
Updated over a week ago

Why is my embed not showing / working incorrectly?

What to do if your Snapppt embed is not showing in your website

Written by James Riley
Updated over a week ago

How do I access my browsers console?

The browser can help us to get a better understanding of any issues that may be affecting your Snapppt embed.

Written by James Riley
Updated over a week ago

Integrations

Disconnecting from Instagram

How to disconnect from Instagram and cancel your Snapppt account

Written by Guy Schragger
Updated over a week ago