FAQ and troubleshooting

Fixes to some of the most commonly occurring issues and easy ways on how to resolve them

Guy Schragger avatar James Riley avatar Yemi avatar
18 articles in this collection
Written by Guy Schragger, James Riley, and Yemi

Why can't I log into Sauce?

James Riley avatar
Written by James Riley
Updated over a week ago

Why is my embed loading slowly?

Performance is an area we continue to work on, but here are a few pointers to consider as to why the embed may be running slow for you.
James Riley avatar
Written by James Riley
Updated over a week ago

Why is my product data showing incorrectly?

If your product pricing, images and product names are showing incorrectly or not at all, chances are your OG data needs attention.
James Riley avatar
Written by James Riley
Updated over a week ago

How do I authenticate for Influencer Plus?

James Riley avatar
Written by James Riley
Updated over a week ago

Connecting to your Instagram Professional account via Facebook with Sauce by Sauce

This guide shows you step by step how to authenticate your Sauce account with Facebook and your Instagram Professional account.
James Riley avatar
Written by James Riley
Updated over a week ago

Why is my Product Page Gallery not showing?

What to consider if no linked items are showing on your product page
James Riley avatar
Written by James Riley
Updated over a week ago

GDPR

Yemi avatar
Written by Yemi
Updated over a week ago

Adding Hashtags to posts within Sauce

How to add Hashtags to posts to create multiple embeds
Yemi avatar
Written by Yemi
Updated over a week ago

Can I move hotspots?

How to move product tags on images
Yemi avatar
Written by Yemi
Updated over a week ago

Instagram New Shopping Service

Shopping on Instagram - best practices.
Yemi avatar
Written by Yemi
Updated over a week ago

Can I use Sauce with my store?

Not using one of our currently supported platforms? Not to worry
James Riley avatar
Written by James Riley
Updated over a week ago

How to use Sauce with a different Instagram account?

How to switch to a different Instagram account
Guy Schragger avatar
Written by Guy Schragger
Updated over a week ago

Why are my latest Instagram posts not showing in Sauce Profile?

James Riley avatar
Written by James Riley
Updated over a week ago

Why don't my product links show up in Instagram?

Guy Schragger avatar
Written by Guy Schragger
Updated over a week ago

Error: You are logged into Instagram with a different account

What to do if you see this error within Sauce
James Riley avatar
Written by James Riley
Updated over a week ago

How do I access my browsers console?

The browser can help us to get a better understanding of any issues that may be affecting your Sauce embed.
James Riley avatar
Written by James Riley
Updated over a week ago

Why is my Sauce embed not showing/working incorrectly?

What to do if your Sauce embed is not showing in your website
James Riley avatar
Written by James Riley
Updated over a week ago