FAQ and troubleshooting

Fixes to some of the most commonly occurring issues and easy ways on how to resolve them

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23 articles in this collection
Written by Guy Schragger, James Riley, Yemi and 1 other

Why are my images dissapearing?

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Written by James Riley
Updated over a week ago

How do I authenticate for Discover?

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Written by James Riley
Updated over a week ago

Connecting to your Instagram Professional account via Facebook

This guide shows you step by step how to authenticate your SNPT account with Facebook and your Instagram Professional account.
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Written by James Riley
Updated over a week ago

Why is my Product Page Gallery not showing?

What to consider if no linked items are showing on your product page
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Written by James Riley
Updated over a week ago

GDPR

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Written by Yemi
Updated over a week ago

How to refresh data within Snapppt

Keep info up to date in Snapppt as you update things on other sites.
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Written by Yemi
Updated over a week ago

Adding Hashtags to posts within Snapppt

How to add Hashtags to posts to create multiple embeds
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Written by Yemi
Updated over a week ago

Can I move hotspots?

How to move product tags on images
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Written by Yemi
Updated over a week ago

Instagram New Shopping Service

Shopping on Instagram - best practices
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Written by Yemi
Updated over a week ago

Why is my product data showing incorrectly?

Is the pricing data showing incorrect, or missing entirely?
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Written by James Riley
Updated over a week ago

Can I use Snapppt with my store?

Not using one of our currently supported platforms? Not to worry
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Written by James Riley
Updated over a week ago

How to use Snapppt with a different Instagram account?

How to switch to a different Instagram account
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Written by Guy Schragger
Updated over a week ago

How do I customise the Snapppt Embed?

Wanting to change colours, spacing or remove the branding?
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Written by James Riley
Updated over a week ago

Why are my latest Instagram posts not showing in Snapppt?

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Written by James Riley
Updated over a week ago

How do I authenticate for UGC tab?

How to see who mentioned you on Instagram
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Written by Fede
Updated over a week ago

Why don't my product links show up in Instagram?

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Written by Guy Schragger
Updated over a week ago

Error: You are logged into Instagram with a different account

What to do if you see this error within Snapppt
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Written by James Riley
Updated over a week ago

Why is my embed not showing / working incorrectly?

What to do if your Snapppt embed is not showing in your website
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Written by James Riley
Updated over a week ago

How do I access my browsers console?

The browser can help us to get a better understanding of any issues that may be affecting your Snapppt embed.
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Written by James Riley
Updated over a week ago

What's new?

The latest from Snapppt
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Written by James Riley
Updated over a week ago