What you see in the UGC tab of your Media Library may not match what you see in your Instagram account (such as your 'Tagged' images). This can be for the following reasons:

  • You may have already actioned the item, which would have it not appear in the UGC tab. Be sure to check your 'Added' and 'Removed' tab.
  • The order of media within the UGC tab may not match the order you see on Instagram, given that the order in which we receive the item may vary.
  • It can take up to 12 hours for UGC media to appear within the tab. Thus if you believe an item to be missing, please return a little later.

If you still believe there to be an error - do reach out to us.

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