With WooCommerce and Wordpress, the many different permutations of versions can make it difficult to replicate issues and work towards a solution. When writing into us with a WooCommerce specific issue, please do include a system report with your support request and it'll help us to get you rolling 👍 

(do note that if you are unable to connect to your WooCommerce store, this does not prevent you adding links to your hotspots - you'll simply need to copy and paste the product URL into your hotspots manually - the end result is the same)

Generating your System report

1) From the back-office of your Wordpress account, click 'Settings' under the 'WooCommerce' sub-section of the left-hand menu:

2) Click the Get system report button

3) Click the 'Copy for support' button, and paste into the in-app messenger when writing into us.

Any questions? You know where to find us 👍 

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