Snapppt uses a range of methods in an attempt to retrieve accurate and helpful data, and have this displayed to customers within your Snapppt profile or embed. This is based on us retrieving the page (e.g the product page), and parsing data such of OG tags and HTML elements from the page. Thus it is important that your page is not blocked by a 'coming soon' or password protected page.

Assuming the link actually takes your customer to the product page: then if you are still not seeing pricing data, if images are missing, or you spot any other kind of inaccuracy, this will be down to your website or store not presenting the data in which we can easily retrieve it.

The solution? Make sure your website or store is correctly implementing a standard data format, with the two best supported being OG data tags, and SchemaOrg. These are implemented by adding markup to your page, to help third-parties (such as Snapppt, Facebook, Pinterest and others), better understand the page contents.

Given that many product pages lack OG or Schema tags, we also look out for a few HTML elements, namely those that have one of the following classes (in order of preference): .current_price , .price  or ends in product-price

Note that if you have made recent changes to your Product data (such as a change in price), it may take a few days for this to be reflecting in Snapppt. If you believe your data should be showing correctly, but it is not accurately doing so, then please do reach out to us, being sure to link us to an example.

OG Tags for product pages:

If using OG Tags for on your product pages, these are the minimum set of tags to have in place.

  • og:type
  • og:title
  • og:description
  • og:image
  • og:url
  • og:availability
  • product:price:amount
  • product:price:currency
<head>
  <meta property="og:type" content="product" />
  <meta property="og:title" content="Sample title" />
  <meta property="og:description" content="Sample description" />
  <meta property="og:image" content="Link to product image" />
  <meta property="og:url" content="URL of the product page" />
  <meta property="product:price:amount" content="99.99" />
  <meta property="product:price:currency" content="USD " />
  <meta property="og:availability" content="instock" />
</head>

Tip: you can use the OpenGraphCheck website to test your URL and check that your OG tags are correctly implemented. If you are not seeing your page's title and image being returned - you'll need to have this corrected before Snapppt can read your data. Note that if you are using a theme which inserts the OG data into the page AFTER the page loads - this will fail to be read by us. You'll want to make sure that the OG tags are present when viewing the page source.

Why is the currency for my product is showing as USD dollars?

Our automated retrieval of your page data originates from servers in the United States. If your store is set up to automatically show USD dollar currency for customers from the US - this is the currency that we will use. Note that you do have the option within the Account Details section of your account to hide prices if desired:

Why am I seeing low resolution images for my product?

If your Hotspot modal is displaying low resolution images, this will almost certainly be down to the fact that your OG image tags are linking to lower resolution images. To confirm this, you'll want to view the page source for your product page, and see what is used for the "og:image" tags. The solution here will have your store or theme corrected to link to larger resolution images. You'll need to work with your developers or platform support team to accomplish this.

My page tags look good, but the product data is still missing or incorrect?

Check that you or your host are not using an anti-crawling technology such as AkamaiGhost which will prevent us from being able to reach the destination page. The Etsy platform is one such example. Sadly at present there is little we can do here at present, we will be reviewing the situation in the near future.

As our servers reside in the US, you'll want to keep this in mind. We have for example, seen store's which were displaying incorrect pricing in their OG tags - but only when viewed from the US - so do take this into consideration!

Did this answer your question?