To use our Discover feature (among others), we'll need you to be authenticated with your Instagram Business account via Facebook. If you are having troubles, please re-read our 'How do I authenticate for Discover' article, and then read the rest of this article. If you require further assistance, do reach out to us 👍 

"No Instagram Business account ID detected"

When authenticating with your Facebook account in your Snapppt profile, you may see the following error. This will show in the scenario where you do have an Instagram Business account, correctly hooked up to a Facebook page (which your logged in Facebook user has a role on) - but where Facebook is not providing the necessary Business account ID information, which we need to be able to process API look ups to Instagram.

This scenario is sadly a bug with the Facebook platform, that they are aware of and working on. In the meantime, they propose the following solution, which we would ask that you try. Should authentication still be failing for you, do reach out to us.

  1. Head into your Instagram App and switch your account from Business account, back to a regular account
  2. Head into Facebook, go to the Settings of your businesses Facebook Page, then into the Instagram section of the settings - and re-log in there, upgrading your Instagram account back to a Business account in the process.

This is essentially the tried and tested IT solution of: "have you tried turning it off and on again" and will hopefully get you back up and running. Do note though, that you will lose the previous media insights data in your IG business account, which you may want to save first. Data will collected as per normal once you are back on a business account.

Hope this helps!

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