FAQ and troubleshooting

Fixes to some of the most commonly occurring issues and easy ways on how to resolve them

James Riley avatar Victoria avatar Guy Schragger avatar
21 articles in this collection
Written by James Riley, Victoria, and Guy Schragger

How do I authenticate for Discover?

James Riley avatar
Written by James Riley
Updated over a week ago

Why is my Product Page Gallery not showing?

What to consider if no linked items are showing on your product page
James Riley avatar
Written by James Riley
Updated over a week ago

How do I connect with my Etsy store?

James Riley avatar
Written by James Riley
Updated over a week ago

GDPR

Victoria avatar
Written by Victoria
Updated over a week ago

How to refresh data within Snapppt

Keep info up to date in Snapppt as you update things on other sites.
Victoria avatar
Written by Victoria
Updated over a week ago

Adding Hashtags to posts within Snapppt

How to add Hashtags to posts to create multiple embeds
Victoria avatar
Written by Victoria
Updated over a week ago

Can I move hotspots?

How to move product tags on images
Victoria avatar
Written by Victoria
Updated over a week ago

Instagram New Shopping Service

Shopping on Instagram - best practices
Victoria avatar
Written by Victoria
Updated over a week ago

Why is my product data showing incorrectly?

Is the pricing data showing incorrect, or missing entirely?
James Riley avatar
Written by James Riley
Updated over a week ago

How do I use Snapppt with Squarespace?

James Riley avatar
Written by James Riley
Updated over a week ago

Can I use Snapppt with my store?

Not using one of our currently supported platforms? Not to worry
James Riley avatar
Written by James Riley
Updated over a week ago

How to use Snapppt with a different Instagram account?

How to switch to a different Instagram account
Guy Schragger avatar
Written by Guy Schragger
Updated over a week ago

How do I customise the Snapppt Embed?

Wanting to change colours, spacing or remove the branding?
James Riley avatar
Written by James Riley
Updated over a week ago

Why are my latest Instagram posts not showing in Snapppt?

James Riley avatar
Written by James Riley
Updated over a week ago

Why don't my product links show up in Instagram?

Guy Schragger avatar
Written by Guy Schragger
Updated over a week ago

Error: You are logged into Instagram with a different account

What to do if you see this error within Snapppt
James Riley avatar
Written by James Riley
Updated over a week ago

Disconnecting from Instagram

How to disconnect from Instagram and cancel your Snapppt account
Guy Schragger avatar
Written by Guy Schragger
Updated over a week ago

Upcoming feature overview

Guy Schragger avatar
Written by Guy Schragger
Updated over a week ago

Why is my embed not showing / working incorrectly?

What to do if your Snapppt embed is not showing in your website
James Riley avatar
Written by James Riley
Updated over a week ago

How do I access my browsers console?

The browser can help us to get a better understanding of any issues that may be affecting your Snapppt embed.
James Riley avatar
Written by James Riley
Updated over a week ago

What's new?

The latest from Snapppt
James Riley avatar
Written by James Riley
Updated over a week ago