With WooCommerce and Wordpress, the many different permutations of versions can make it difficult to replicate issues and work towards a solution. When writing into us with a WooCommerce specific issue, please do include a system report with your support request and it'll help us to get you rolling 👍
(do note that if you are unable to connect to your WooCommerce store, this does not prevent you adding links to your hotspots - you'll simply need to copy and paste the product URL into your hotspots manually - the end result is the same)
Generating your System report
1) From the back-office of your Wordpress account, click 'Settings' under the 'WooCommerce' sub-section of the left-hand menu:
2) Click the
Get system report button
3) Click the 'Copy for support' button, and paste into the in-app messenger when writing into us.
Any questions? You know where to find us 👍